Step 1: Cleaning Your Container
Step 2: Drop Off or Shipping
Before packing your containers, please ensure:
Frequently Asked Questions:
Q: Can I recycle containers that I didn't buy from White Deer?
A: Only White Deer containers qualify for this program.
Q: Can I return my containers without cleaning them?
A: At this time, we are accepting clean containers only.
Q: I didn't save the packaging that my candles came in. What should I use now?
A: Feel free to use a box and packing materials from other shipments. You can also use crumpled up newspaper. The goal is to ensure the containers are cushioned and wrapped evenly so they don't move around the box and get damaged during shipping.
Q: Do I need to return the lid?
A: Yes, please return both the container and the lid.
Q: Who pays for shipping?
A: At this time, shipping is NOT covered by White Deer.
Q: How will I get my free candle?
A: Once your containers are received and inspected, you'll receive a discount code that will allow you to purchase one free candle. Shipping is not included.
Q: Can I drop off my empty containers if I live in Vancouver?
A: Absolutely! If you live in the Lower Mainland and would like to drop off your clean, empty containers instead of shipping them, please contact us and we can arrange a time for you to do that.