Shipping

Shipping is automatically calculated at checkout. Please note that international packages may be subject to customs fees which are the customer's responsibility. 
Since our candles are made in small batches, orders generally take 3-5 business days to ship.

Yes, we offer pickup from Queensborough every week on Monday and Tuesday. Just choose the pickup option at checkout and you will receive a confirmation email that we have recieved your order. Once it is ready, we will send you an email with pickup instructions (including the exact address).

*If you're unable to pick up your order on Monday or Tuesday, alternative arrangements can be made. 

Return & Exchanges

All sales are final and we do not give out refunds. If you receive a damaged product, please email sales@whitedeer.ca with a picture within 48 hours.

FAQs

For 4+ candles, use code BULK0415 for 15% off at checkout.
For 8+ candles, use code BULK0820 for 20% off at checkout.

Our 4oz candles burn for 23-25 hours. 

All of our candles are made of 100% soy wax, cotton wicks, and phthalate free fragrance oils.

Always trim the wick to 1/4" before each burn and allow the wax to melt fully to the edge of the tin on the first burn to prevent tunneling.

Soy is known for frosting, which looks like white flecks across the surface. This is a natural and harmless reaction and does not affect the performance or the burn time of the candle in any way. Once you light your candle, the crystals that have formed will melt away.